A Personal Note
Hi, I'm the person behind Social Anxiety Helper. I built this because I understand what it's like to struggle with social situations - from avoiding phone calls to staying quiet in meetings. Your feedback and questions help me make this better for everyone who deals with social anxiety.
Send Us a Message
Ways to Reach Us
General Support
Email: support@socialanxietyhelper.app
Response Time: Within 24 hours
Best For:
- Account issues and billing questions
- Technical problems with the tools
- General questions about using the service
- Subscription and cancellation help
Feedback
Email: feedback@socialanxietyhelper.app
Response Time: Within 48 hours
Best For:
- Bug reports and technical issues
- Feature requests and suggestions
- Ideas for new practice scenarios
- Overall experience feedback
Specialized Support
🚨 Security Issues
Email: security@socialanxietyhelper.app
Response Time: Within 24 hours
For security vulnerabilities, data concerns, or privacy issues. We take security reports seriously and respond promptly.
📋 Privacy Questions
Email: privacy@socialanxietyhelper.app
Response Time: Within 48 hours
Questions about data handling, GDPR requests, or how we protect your personal information.
How to Get the Best Help
When reporting a problem, please include:
Basic Information
- • Which tool you were using
- • What you were trying to do
- • What happened instead
- • Any error messages you saw
Technical Details
- • Your browser (Chrome, Firefox, Safari, etc.)
- • Your device (iPhone, Windows laptop, etc.)
- • Time when the issue occurred
- • Screenshots if helpful
Don't worry about getting technical details perfect! Even a simple "the voice practice stopped working" helps us understand what's happening.
What to Expect
📧 Email Response Times
We aim to respond within 24 hours for urgent issues and 48 hours for general questions.
🔧 Issue Resolution
Some issues can be fixed immediately, while others may require updates to the app. We'll keep you informed about the status and expected timeline for any fixes.
💡 Feature Requests
We love hearing your ideas! While we can't implement every suggestion, your feedback directly influences our development priorities. We'll let you know if we're planning to add your requested feature.
Crisis Resources
If you're experiencing a mental health emergency:
🚨 Emergency Services: Call 911 (US) or your local emergency number
💬 Crisis Text Line: Text HOME to 741741
📞 National Suicide Prevention Lifeline: 988
Social Anxiety Helper is not a substitute for professional mental health care. If you're having thoughts of self-harm or are in crisis, please reach out to these resources immediately.